Our Services

Everything Between the Phone Ring and the Hook-Up

Vrontia operates as your remote dispatch office: we answer, verify, dispatch, document and report — while your drivers stay on the road and you stay in control of your fleet.

24/7 Inbound Call & Dispatch Management

Every inbound call — customer, dealer, roadside or insurance — is answered by a trained dispatcher in under 7 seconds, day or night, in your company's name and voice.

  • Guaranteed sub-7-second phone response on every shift
  • Professional customer support: ETA quotes, status updates, yard directions
  • Car dealer, roadside assistance and insurance partner account management
  • Immediate Towbook job creation with accurate location pinning

Fraud & Scam Protection Engine

Advanced call-screening techniques developed over 2+ years in the field stop fake dispatches, stolen-vehicle setups and dine-and-dash runs before your truck burns fuel chasing them.

  • Caller verification: callback confirmation, ID and ownership cross-checks
  • Scripted-fraud pattern detection (spoofed numbers, urgency pressure, vague locations)
  • Unpaid-run risk flags for high-risk drop-off requests
  • Every rejection logged with a reason code in your daily report

Towbook Portal & Daily Reporting System

We work directly inside your Towbook portal — full workflow management from call intake to job closure — plus automated end-of-shift reporting you can read with your morning coffee.

  • Zero-downtime integration into your existing Towbook setup
  • Live job status updates, driver assignment and note-keeping
  • Automated end-of-shift report: Completed / Rejected / Undone
  • Partner volume and revenue-relevant activity broken out per account

Driver Limitation & Priority Management

Short-staffed night? We specialize in capacity management: intelligent job prioritization and queueing that keeps completion rates high even when drivers are limited.

  • Priority tiers: police holds > accidents > dealer runs > private calls
  • Realistic ETA promises based on live driver workload, not guesswork
  • Overflow queueing with proactive customer callbacks
  • Undone tasks carried forward with flags for the next shift

Operational Scope & Disclaimer

Vrontia provides remote dispatching and customer call center management only. We are an independent B2B dispatch agency: we do not provide physical towing drivers, trucks or equipment, and we are not liable for driver-side job failures (including on-scene execution, physical damage during recovery, or driver no-shows). Driver management, licensing, insurance and field performance remain the responsibility of your company.