This policy applies to Vrontia's hourly remote dispatch services for towing businesses and is subject to any different terms expressly agreed in a written service agreement. Vrontia is the Dispatch Operations Division of UNIVERSATIC LLC. UNIVERSATIC LLC is the parent entity that also operates Micronatic, your dedicated digital solutions partner.
Cancel or change coverage
You may request to reduce, pause or end recurring dispatch coverage at any time. Send your request from an authorized business contact to dispatch@vrontia.com. Include your business name, the coverage or shift you want to change, and the requested effective date. We will confirm receipt and the effective time in writing.
When cancellation takes effect
Unless your written service agreement specifies another process, a cancellation takes effect when Vrontia receives your email, or at a later date and time you request (Pacific Time). We will confirm receipt in writing. We will coordinate a reasonable handoff for calls or dispatches already in progress, but that handoff does not extend future scheduled coverage without your agreement.
Final charges and unused amounts
You remain responsible for charges for service already staffed or delivered through the effective cancellation time and any other undisputed amount then due under your agreement. We do not charge for future coverage hours not provided after cancellation takes effect. Any advance payment for unprovided future service will be handled under our Refund Policy.
No cancellation fee
There is no separate cancellation penalty for ending hourly coverage. Any minimum shift, committed coverage block or other obligation applies only if it was clearly agreed in writing before the service was ordered.
Complimentary website offer
If your account includes a complimentary website through Micronatic, that offer is tied to your active Vrontia dispatch engagement. Upon cancellation or material suspension of dispatch coverage, Vrontia may withdraw, pause or discontinue the complimentary website service. Any separately purchased website services remain governed by the applicable written agreement.
Vrontia-initiated suspension or cancellation
We may need to suspend or end service if required for safety, legal compliance, nonpayment of an undisputed invoice, material misuse, or circumstances outside our reasonable control. Where practicable, we will provide notice and coordinate a safe handoff. You remain responsible for undisputed charges for service already provided.
Contact us
Send cancellation and schedule-change requests to dispatch@vrontia.com or call +1 (917) 920-6098.
This policy does not limit rights that cannot legally be waived. A signed service agreement controls where it expressly addresses a cancellation issue differently.