Vrontia is the Dispatch Operations Division of UNIVERSATIC LLC. UNIVERSATIC LLC is the parent entity that also operates Micronatic, your dedicated digital solutions partner. This Privacy Policy explains what information we collect through this website, how we use it, and the choices available to you. It applies to visitors of vrontia.com and to towing companies that engage our dispatch services.
Information we collect
We collect information you voluntarily provide and limited technical information created automatically when you use the site.
Information you submit: when you complete a contact or inquiry form, we collect your full name, towing business name, phone number, email address, message content, coverage requirements, and any other information you choose to include. Contact form submissions are routed through Make.com automation and delivered to our dispatch team for follow-up.
Technical information: standard web server logs may record IP address, browser type, referring page, and timestamps for security and troubleshooting purposes.
How we use your information
We use the information you provide to respond to inquiries, schedule onboarding calls, provide dispatch services, issue invoices, communicate about your account, deliver any complimentary website services where applicable, and comply with legal obligations. We do not sell, rent or share your personal information with third parties for marketing purposes.
Legal bases for processing
Where applicable, we process personal information based on your consent, to perform a contract with you, to comply with legal obligations, and for our legitimate business interests in operating and improving our dispatch services.
Sharing of information
We may share limited information with service providers who support our operations, including Make.com for inquiry routing, email providers, cloud hosting, payment processors, and Micronatic for website-related services where applicable, under contractual confidentiality obligations. We may also disclose information if required by law, subpoena or court order, or to protect our rights, property or safety.
Data retention
Client records are retained for the duration of the service relationship plus any applicable legal retention period (typically three to seven years for business records). Inquiry records from prospective clients who do not become clients are retained for a reasonable period for follow-up and then deleted.
Security
We use access controls, encrypted connections and reasonable administrative and technical safeguards. No system is perfectly secure; if you suspect a security concern, contact us immediately at dispatch@vrontia.com.
Cookies and similar technologies
This website does not use advertising or cross-site tracking cookies. Embedded fonts and scripts may set standard browser storage. You can control cookies through your browser settings.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal information, and to object to certain uses. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information (we do not sell personal information). To exercise these rights, contact us using the details below.
Children's privacy
This website and our services are directed to businesses and are not intended for children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.
Contact us
For privacy questions or requests, contact dispatch@vrontia.com or call +1 (917) 920-6098. You may also write to UNIVERSATIC LLC, New Mexico, USA.
This policy does not limit any rights you may have under applicable law. If a written service agreement between you and Vrontia addresses privacy obligations, that agreement controls where it expressly conflicts with this page.