Vrontia is the Dispatch Operations Division of UNIVERSATIC LLC, a remote, business-to-business dispatch service. UNIVERSATIC LLC is the parent entity that also operates Micronatic, your dedicated digital solutions partner. This policy applies to dispatch services purchased directly from us, subject to any different terms expressly agreed in a written service agreement.
Hourly service charges
Customers are billed for the service hours actually staffed or otherwise delivered under their service agreement. The applicable rate, scheduled coverage, invoice timing and payment due date are shown in the current pricing information or agreed order. We do not charge for future service hours that were cancelled before they were provided.
When a refund or billing adjustment may be due
If you were charged twice, paid more than the amount due, or were charged for covered service that Vrontia did not provide, contact us with the invoice number and relevant shift details. We will review the records and correct verified billing errors. Amounts paid in advance for future service that was not provided will be returned, less any undisputed charges already earned under your agreement.
Services already provided
Charges for dispatch hours already staffed or other services already delivered are not refundable merely because a customer changes its plans, chooses not to use the service, or is dissatisfied with an outcome outside Vrontia's control. This does not limit rights or remedies that cannot legally be waived, or a refund due because Vrontia failed to provide a service for which it charged.
Complimentary website offer
Where a client receives a complimentary website through Micronatic as part of an active Vrontia dispatch engagement, that website has no separate cash value and is not refundable. If website services are separately purchased or separately invoiced, any refund request will be reviewed under the applicable written agreement and this policy.
How to request a refund review
Email dispatch@vrontia.com with your business name, invoice number, the amount in question and a short explanation. We will acknowledge the request and investigate using the applicable invoice and shift records. Approved refunds will generally be sent to the original payment method; processing time depends on the payment provider and financial institution.
Questions
For billing questions, contact us at dispatch@vrontia.com or +1 (917) 920-6098.
This policy is a general description of our billing practices and is not a substitute for the service agreement applicable to your account or for rights provided by law.